1. Who we are

This Privacy Policy applies to the website dweb.co.in, dcplindia.co.in and the DWEBAPP no-code platform (collectively, the "Services"), all operated by D-Web Consultants Pvt. Ltd. (DCPL), an Indian private limited company with offices at Dutta House, Ground Floor, 6/1, P.P. Lane, Salkia, Howrah – 711 106, West Bengal, India ("we", "us" or "our").

For any privacy-related question you can write to us at dabhishek@dweb.co.in. We aim to respond within five business days.

2. Information we collect

We only collect the information we genuinely need to operate the Services or respond to you.

2.1 Information you give us directly

Contact form, newsletter signup or partner-application data — your name, company, country / city, email, phone number and any free-text notes you choose to share.
Communication content — emails, WhatsApp messages, calls, video-call recordings (only when you explicitly consent) and project documents you share with us during a paid engagement.
Account information — for DWEBAPP customers, the credentials and configuration you set up inside your tenant.

2.2 Information we collect automatically

Usage data — pages you view, links you click, broad geography (city-level), device type and browser. Used to keep the site working and improve content.
Cookies and similar technologies — small files stored on your device. See section 6 below.
Server logs — IP address, request timestamp and the URL you requested. Retained for up to 90 days to investigate abuse or security incidents.

2.3 Information from third parties

If you click "Subscribe" or "Watch" on our YouTube content embedded in this site, the corresponding video is loaded from YouTube and they may collect their own data under their own policies. We do not receive your YouTube account information unless you tell us your handle.

3. How we use your information

To respond to enquiries, demo requests and partner applications.
To deliver and support paid engagements once you become a client.
To send service emails about the project you are working with us on.
To send occasional product updates and resource emails — only if you opt in. You can unsubscribe from any such email in one click.
To keep the Services secure, prevent fraud and meet legal obligations.
To improve the website and our product offerings based on aggregate, non-identifying analytics.

4. Legal basis for processing

We rely on the following legal grounds under the Digital Personal Data Protection Act, 2023 and applicable law:

Your consent — when you submit a form, subscribe to a newsletter, or accept cookies beyond the strictly necessary ones.
Performance of a contract — when we are working on a paid project for you.
Legitimate interests — to operate, secure and improve the Services.
Legal obligation — where Indian law requires us to retain or disclose information.

5. Who we share your information with

We do not sell your personal information. We share it only as described below.

Service providers we use to operate the business — hosting (server providers), email delivery, payment processors and accounting software. They are bound by written confidentiality and data-protection terms.
Authorised regional partners — if you specifically ask us to connect you with one of our partners (for example, 3Dimensions IT Services in Hyderabad), we share only the information needed for them to follow up.
Legal & safety — if compelled by law, court order or a credible threat to safety, we may disclose information to the extent required.
Business transfers — if DCPL is ever acquired or restructured, your information may transfer to the successor entity under equivalent privacy commitments.

6. Cookies

This website uses a minimal set of cookies:

Strictly necessary — to remember whether you have dismissed our newsletter banner and to keep your session active. Cannot be switched off.
Performance / analytics — anonymous, aggregated visit data. Used only after you accept analytics cookies if such a banner is displayed.
Third-party embeds — YouTube and similar embeds may set their own cookies when their content loads on a page.

You can clear or block cookies in your browser settings at any time. Doing so may break some site features.

7. How long we keep your information

Enquiry / form data — up to 24 months from your last interaction, then deleted or anonymised.
Client project data — for the duration of the engagement plus seven years for accounting and tax compliance.
Server logs — up to 90 days.
Newsletter list — until you unsubscribe.

8. Your rights

You have the right to:

Access the personal information we hold about you.
Correct any inaccurate or incomplete information.
Request deletion of your personal information (subject to legal retention obligations).
Withdraw consent for marketing emails or analytics cookies at any time.
Lodge a complaint with the Data Protection Board of India if you believe we have mishandled your information.

To exercise any of these rights, email dabhishek@dweb.co.in with the subject line "Privacy Request". We will verify your identity and respond within thirty (30) days.

9. How we protect your information

We use industry-standard safeguards including encryption in transit (HTTPS / TLS), role-based access controls inside our own systems, principle-of-least-privilege for staff accounts, and routine security reviews. No system on the internet is 100% secure, but we treat your data with the same care we treat our own.

10. International transfers

Our primary infrastructure is hosted in India. Some service providers (e.g. email delivery, video conferencing, error monitoring) may process data outside India. Where they do, we ensure equivalent protections are in place through contractual safeguards.

11. Children

DWEBAPP and this website are intended for business use. We do not knowingly collect personal information from anyone under eighteen (18). If you believe a minor has provided us their data, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy as our practices or the law evolves. The "Last updated" date at the top of this page always reflects the current version. If we make a material change, we will notify active clients and newsletter subscribers by email.

13. Contact

D-Web Consultants Pvt. Ltd. (DCPL)
Dutta House, Ground Floor, 6/1, P.P. Lane,
off Nilmony Mukherjee Road, Salkia, Howrah – 711 106,
West Bengal, India

Email · dabhishek@dweb.co.in
Phone · +91 33 3591 4968 · +91 98317 05770